Service Manager

Compass Maritime Group is recruiting on behalf of a family-owned boat dealer on the Upper Chesapeake Bay. The dealer has operated for nearly fifty years, sells new boats under 35 feet and runs a full service department. They need a Service Manager to lead that department.

The role:

• Lead, mentor and train a team of marine technicians and service advisors
• Schedule technician workloads and keep weekly flat rate logs for payroll
• Oversee service work from routine maintenance to major repairs and repowers, including new boat rigging and pre-delivery inspections
• Manage warranty claims, technical bulletins and manufacturer relationships
• Run marina operations and maintenance, including slip rentals, piers and boat lifts
• Handle service estimates, customer concerns and CRM records
• Keep the shop organised and compliant with safety standards, and manage AP and AR timelines

What's on offer:

• Base salary of $60,000-$65,000 plus performance-based commission
• Comprehensive benefits package
• Ongoing training and professional development
• The chance to work with a respected, family-owned business

• Minimum 3-5 years of marine service management experience
• Strong background in marine outboard engine repair
• Proven experience leading technical teams
• Excellent customer service and communication skills
• Proficiency with CRM systems